Cancellation &
Refund Policy

1. Project Cancellations

Due to the custom nature of software development, cancellations are handled based on the project phase:

• Before Project Commencement: If you decide to cancel before any design or development work has started, any upfront deposits may be fully or partially refundable, less an administrative fee.
• During Active Development: If a project is cancelled while in progress, the client is responsible for paying for all work completed up to the date of cancellation. Any remaining balance from deposits beyond the cost of completed work will be refunded.

2. Non-Refundable Items

Certain items and services are strictly non-refundable, including but not limited to:

• Domain name registrations and renewals.
• Third-party software licenses or subscriptions purchased on your behalf.
• Hosting setup fees and server configurations.
• Completed and approved milestones as outlined in the Statement of Work (SOW).

3. Subscription Services (SaaS)

For ongoing maintenance, support, or SaaS subscriptions, cancellations must be submitted in writing at least 30 days prior to the next billing cycle. Refunds are not provided for partial months of service.

4. Dispute Resolution

We strive for 100% client satisfaction. If you are unsatisfied with our services, we encourage you to contact your project manager immediately so we can address your concerns before exploring cancellation or refunds.

5. Processing of Refunds

Approved refunds will be processed and credited back to the original method of payment within 14 to 30 business days, depending on your financial institution.